QUOTE OF THE DAY #104- GOOD LISTENER #5

FROM: https://www.positivityblog.com/better-listener/

Summarize what was said.

I have found that taking a few seconds to summarize what someone just said – like a longer segment about what happened at work or in a relationship – makes it a lot easier to make sure I’ve understood what happened.

As I say that summary out loud the other person can adjust or correct my understanding and so I can add my perspective, thoughts or questions in a better way based on that rather than my assumptions about what happened and of how the other person’s experienced this situation.

Or I can take some kind of action based on what they actually meant and not what I thought they meant (for example in a work setting where a misunderstanding could lead to frustration and time lost if you misunderstand).

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